Dispatch Performance System connects RingCentral, your TMS, and Airtable into one live operations view — so you see duplicate tenders, driver fatigue, and check-in gaps before they cost you a load.
Every morning the same load goes out from five different people. Drivers see it eight times and stop bidding. Your coverage rate looks fine on paper — because your denominator is total SMS sent, not unique loads.
RingCentral is your operations backbone. You know what it costs. You have no idea what it returns — which dispatcher sends 900 SMS a day, which drivers went silent after the sixth duplicate, what your real tender-to-award ratio is.
Manual pull from TMS. Cross-reference Airtable. Rebuild dispatch summary in Sheets. That is four hours of labor that should be a dashboard loading in under three seconds.
Plug in RingCentral, your TMS API, Airtable, and Sheets. No dispatcher retraining. No new tools on the floor.
Deduplication engine, driver identity resolution, check-in compliance — all running automatically on your actual data.
Role-based dashboards for ops leaders, dispatchers, and owners. Real coverage rate. Real margin. Updated live.
Stop broadcasting the same load ten times
Four confidence tiers — definite, probable, possible, separate. Every duplicate grouped into one logical tender with full provenance. Drivers respond to unique loads, not noise. Coverage rate based on reality.
See who performs and who burns budget
Bids per dispatcher, win rate, SMS volume, response speed. Performance visible by person, by week, by lane. Know exactly where your margin comes from.
Catch silence before you lose the driver
Response rates decay with every duplicate broadcast. Dispatch Performance System tracks exactly when a driver hits the wall and flags it — before they go silent permanently.
Real-time, not end-of-week
Which drivers check in on time. Which go dark. Which dispatchers follow up and which let loads fall. Live visibility, not a Monday morning spreadsheet.
Visible and reducible for the first time. Know exactly what each dispatcher and each lane costs.
On day one. Same load, one tender, real denominator.
Monday morning freed. Dashboard loads in under 3 seconds.
Volume stays the same. Clarity goes from zero to full.
Not inflated by how many copies you sent.
No rip-and-replace. No dispatcher retraining. No downtime.
A 60-truck carrier ran all dispatch through RingCentral. One dispatcher sending 700 to 900 SMS daily. Same loads going out 8 to 10 times. Drivers fatigued and unresponsive. Coverage rate looked acceptable on paper. Owner had no visibility into what was actually happening.
Two weeks after connecting Dispatch Performance System: 62% of broadcasts flagged as duplicates. For the first time, the owner saw exactly which drivers had stopped responding — and which dispatcher was responsible for the volume. RingCentral spend broken down by outcome for the first time.
Book a free 30-minute demo. We will look at your operation, tell you exactly what we would connect, and show you what your real coverage rate looks like — built on your data, not sample numbers.